Process improvement · 6 min
Map the process before you automate it
Make the real work visible before choosing the tool.
Working notes
Notes from my work
A small collection of notes on processes, project management, implementation and AI. I share practical observations alongside sources for further reading.
Project management · 5 min
From operational problem to implementation plan
Turn an unclear complaint into work a team can deliver.
Implementation · 4 min
Implementation does not end at go-live
Value emerges through use, learning and improvement.
AI · 6 min
An AI workflow is more than a prompt
Design the system around the model, not only the instruction.